Frequently Asked Questions (FAQs) | Medicus | Your Digital Clinic
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Frequently asked questions

Digital healthcare services are a brand new world for many. Maybe these FAQs can help!

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Medicus is for anyone who wants virtual access to U.S. licensed physicians that are fluent in English & Spanish and currently practicing medicine in the U.S.

Visit our How it Works page in this link for more information.

Medicus is a digital clinic seeking to save patients time and money via virtual healthcare. Services obtained through our platform are virtual; however, your doctor will provide further information in the event an in-person procedure or examination is required.

Medicus offers a unique in-app messaging system to help you stay connected with your doctor between appointments.

We’re constantly seeking feedback to provide you with the best care possible. Please reach out to us through our Contact Us page to share details about your experience with Medicus.

For questions about our platform, please visit our Contact Us page

Our Doctors

All of the doctors are U.S. licensed physicians and have undergone an extensive background check and license verification process. When you speak with a doctor on Medicus, you can see their resume, and credential any time you want. Just click on their profile and take a look.

Please create a profile and follow the ’message admin’ prompt to receive assistance in selecting the right doctor.

Payments & Insurance

Our services are priced in $USD; however, we are able to process payment in +135 different currencies.

You do not need health insurance to use Medicus. Currently, we only accept payments made via debit or credit cards through our platform.


We take your privacy and the security of your information very seriously. We’ve designed Medicus to comply with all relevant privacy laws and have implemented strict security protocols to protect your information.

Please read our privacy policy for more details.

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At Medicus, we’re moving healthcare access forward. Take the first step with us today!